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Job Descriptions
MOORE’S AUTOMOTIVE REPAIR LLC
Learn more about the jobs we offer.
SERVICE ADVISOR
- Communication-Clearly communicating customer’s cause, concern, correction.
- Assisting Shop Operations assistant with general phone duties.
- Contacting customers with the preferred method of media to ensure experience and timeliness
- Workflow— Writing/Dispatching repair orders, managing workflow steps, Editing vehicle inspections, meeting customer’s expectations on timing.
- Monitoring technician productivity with foreman
- Communicate with technicians to ensure proper parts & labor accuracy
- Communicate with Shop Operation Assistant on workload & potential workload
- Parts-Sourcing, ordering, receiving, check in, shelving, posting to RO, moving in workflow steps, returns, warranties
- Hold/maintain margins & profitability.
- Hold/maintain high level of quality control
CUSTOMER SERVICE REPRESENTATIVE (CSR)
- Greet customers in person and over the phone in a professional, friendly manner
- Schedule service appointments and manage calendar efficiently
- Accurately create and update repair orders in the system
- Communicate repair estimates, timelines, and updates to customers
- Coordinate between customers, technicians, and parts department
- Handle customer inquiries, concerns, and complaints promptly
- Process payments, invoices, and maintain records
- Maintain clean and organized front desk/waiting area
- Support sales and promotional efforts as needed
- Ensure a high level of customer satisfaction and retention
SHOP OPERATIONS ASSISTANT
- Assist with filing, data entry, and maintaining customer records
- Answer phones, take messages, and direct calls as needed
- Support service advisors with paperwork and repair orders
- Help manage parts orders, invoices, and vendor communication
- Maintain office supplies and organization
- Greet walk-in customers and provide general information
- Handle mail, email correspondence, and basic bookkeeping tasks
- Assist with scheduling and follow-up calls
- Keep the front office area clean and presentable
- Fill in as needed in any and all areas; perform basic clerical work
- Perform other administrative duties as assigned by management
CLASS A TECHNICIAN
- Diagnoses and repairs mechanical, electrical, and engine issues on vehicles.
- Performs routine maintenance services (oil changes, brakes, tire rotations, etc.).
- Use diagnostic tools and repair equipment to identify and resolve problems.
- Follows repair orders and maintains detailed service records.
- Ensures vehicles meet safety and performance standards.
- Communicates findings and repair needs with service advisors or customers.
- Keeps work area clean and comply with shop safety procedures.
CLASS B TECHNICIAN
- Performs intermediate repairs and diagnostics on engines, brakes, suspension, and electrical systems.
- Assists A-Techs with complex diagnostics and repairs.
- Conducts routine maintenance and safety inspections.
- Uses scan tools and equipment to identify fault codes and performance issues.
- Completes repair orders accurately and on time.
- Maintains a clean work area and follows shop safety standards.
- Keeps up with technical training and manufacturer guidelines
CLASS C TECHNICIAN
- Performs basic maintenance tasks like oil changes, tire rotations, and fluid checks.
- Assists higher-level technicians with repairs and diagnostics.
- Inspects vehicles for visible issues and reports findings.
- Prepares vehicles for service, including cleaning and minor adjustments.
- Uses diagnostic tools under supervision for basic troubleshooting.
- Keeps tools and work area organized and clean.
- Follows instructions and repair orders from senior technicians.
CAR WASH PERSON
- Washes and cleans vehicles inside and out, including windows, exterior, and tires.
- Vacuums and cleans vehicle interiors, including seats, carpets, and mats.
- Applies wax or protective coatings as needed.
- Prepares vehicles for customer pickup by ensuring cleanliness and presentation.
- Follows shop safety procedures and handles cleaning products properly.
- Assists with organizing and maintaining the car wash area and equipment.
- Reports any vehicle damage or issues noticed during cleaning to management.
CONCIERGE DRIVER
- Provides safe, reliable, and timely transportation for clients to designated locations.
- Offers exceptional customer service, ensuring a comfortable and pleasant experience.
- Maintains a clean, organized, and well-kept vehicle at all times.
- Adheres to traffic laws and company policies while driving.
- Coordinates with concierge or management to confirm appointments and destinations.
- Maintains a professional appearance and demeanor at all times.
Auto Repair Careers
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About Our Shop Location
Serving the Residents of Union, MS and the Nearby Areas
At Moore's Automotive Repair LLC, we proudly serve Union and surrounding communities with trusted auto repair and maintenance. Our convenient location ensures drivers across the region have access to reliable service from our certified mechanics.
Here are some of the nearby cities and towns we serve:
- Philadelphia
- Decatur
- Little Rock
- Sebastopol
- Lake
- Newton
- Hickory
- Conehatta
- Louin
- Chunky
- Enterprise
- Rose Hill
- Heidelberg
- Morton
- Forest
- Carthage
- Walnut Grove
- Brandon
- Pelahatchie
- Meridian
- Collinsville
- Toomsuba
- Scooba
- Louisville
